When you place an order, it goes through our system incredibly fast! Provided you’ve given us a valid email address, you should receive an Order Confirmation within seconds, letting you know we got your order. Within an hour, maybe two if we are really busy, and provided you’ve given us a valid credit card number, you’ll have a Ship Confirmation email that lets you know the order was picked, packed and put on the truck. That Ship Confirmation will also let you know what carrier has your package and what your tracking number is. That way YOU can check on where your package is in transit any time you want to!
Alaska, Hawaii and Puerto Rico
These orders must be shipped by Air Express Delivery. Please call 301-336-8589 for a quote on shipping charges. Sorry, no C.O.D.'s to Puerto Rico.
PO APO & FPO Addresses
These orders are shipped Priority Mail using our standard shipping and handling charges (you will see any applicable shipping charges before you complete the checkout process). Certain items may not be shippable to PO, APO & FPO addresses.
For orders shipped outside the United States, please be aware of customs fees - such as taxes and duties - when your order arrives. Since these fees vary from location to location, CUSTOMS FEES ARE NOT INCLUDED IN SHIPPING CHARGES. Please check with your local customs office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable order. If returned, we do not refund shipping charges, and may assess restocking fees to cover return shipping expenses.
Heavy or Oversized Item
Heavy or Oversized items will incur additional delivery charges due to their size and/or weight. The additional shipping charges will be reflected on your shopping cart and on your final checkout.
Unfortunately, oversized items cannot be shipped using expedited ship methods. They can ONLY be shipped via Ground Delivery.
No Delay... We'll ship it today!
All orders placed Monday through Friday by 4 p.m. Eastern Time will ship the same day, pending payment verification and product availability. (Orders placed on Saturday or Sunday will be shipped the following Monday.)
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps: